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Introduction to ITIL® v3

Microsoft PowerPoint (.ppt)

This presentation summarizes ITIL version 3 including the Service Lifecycles, processes, and functions as well as the key organization within the ITIL community.

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Introduction to ISO20000

Microsoft PowerPoint (.ppt)

This presentation outlines the ISO20000 standard for service management, describes the path to certification, the individual qualifications, and compares ISO20000 to ITIL.

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January 7, 2009 | terms of use | ©2009 Fox IT, LLC. All rights reserved.

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