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people david harland Chairman David Harland is a professional business manager with over 25 years experience as CEO or director. He has worked with a variety of companies including Lynton Group, Fairway Group, JO Hambro, Mayflower Corporation, Hamleys, MAI (now United Business Media), and Eagle Star (London regional Board.) lynda cooper President Lynda Cooper is an industry recognized service management consultant with over 25 years experience. She has worked for Coopers & Lybrand, Xansa (formerly FI Group) and OSI in the UK, India, Europe and USA where she gained expertise in applications management, outsourcing and offshore working. Lynda is a co-author of BS15000/ISO20000 and the Code of Practice for IT Service Management as well as a regular conference speaker. peter quagliariello Senior Vice President Peter Quagliariello has spent his entire IT career in professional services where he has held practice management, operations management, and business management roles. He was also a practicing consultant with experience in infrastructure and service management projects. Before his IT career, Peter held management roles with marketing, healthcare, and manufacturing companies. patti magers Managing Consultant Patti Magers has 15 years experience in IT including extensive experience leading and managing internal Help Desk operations. Patti enjoyed a long career with Nordstrom where she ran a 40-person Help Desk organization and was responsible for strategic planning, budgeting, staffing, and customer satisfaction. Patti holds a Manager’s certificate in IT Service Management and is president of the Seattle area itSMF Local Interest Group. |
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