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MIcrosoft Operations Framework (MOF) services assessment The MOF Assessment identifies issues with high business impact and then reviews the people, processes and technology that support the delivery of related IT services. The assessment is based on best practice as defined by the Microsoft Operations Framework (MOF) and covers all aspects of IT services. The assessment is based on collaboration between the client, the client’s customers, and Fox IT. Through a series of workshops, practices and technologies which are generating negative impacts to the business are identified, reviewed and potential solutions proposed. The assessment is conducted in five phases: (1) Preparation, (2) Problem Qualification, (3) Proposal Qualification, (4) Roadmap Commitment, and (5) Roadmap Execution. service improvement program The MOF Service Improvement Program (SIP) is based on the fundamentals of Microsoft Operations Framework. It offers prescriptive guidance for conducting a service improvement project in conjunction with a continuous service improvement program. The offering is focused on service management, the MOF Changing Quadrant, and the MOF Supporting Quadrant. The MOF SIP offering is supported by a toolkit has which facilitates the definition of a client’s specific process, cultural, people, and technology requirements for service improvement. The MOF SIP requires clients to have an automated tool to support the MOF service management functions (SMFs), such as an incident-tracking system or a configuration management database (CMDB). |
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