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foxPRISM process tool
a vital starting point Documentation of processes is a vital starting point for the implementation of service management and foxPRISM provides a means of quickly creating comprehensive process documentation which aids in pinpointing specific process improvements and agreeing on next steps. easy to use and understand Flowcharts and text are combined to illustrate processes and provide a web-based reference that can be easily accessed, maintained and understood. version 5.0 and ITIL v3 Version 5.0 of foxPRISM is now available and features content from the five new ITIL® v3 books including seven new processes: Service Catalog Management, Knowledge Management, Service Validation & Testing, Evaluation, Request Multiple, Access Management and Event Management. In addition, foxPRISM now contains the latest changes in ITIL v3, and references have been made to source content in the core books. Version 5.0 also sees the inclusion of a detailed RACI Matrix for all processes and numerous templates for key documents. version 5.0 and ISO20000 foxPRISM v4.0 saw the introduction of the additional processes related to ISO20000 and v5.0 sees this expanded further with the inclusion of the new process of Planning and Implementing New or Changed Services. All of the standard ITIL modules contain the mandatory elements from ISO20000, so organizations can judge their ISO20000 compliance. Organizations planning to attain the ISO20000 standard can use foxPRISM as the repository for all relevant process documentation. technology deployment foxPRISM is ideal for defining and documenting service management processes in advance of the deployment of supporting technology. |
foxPRISM is a web-based process documentation tool and knowledgebase that assists in the design, management, and implementation
of service management processes and
supporting technology. Based on ITIL® and ISO20000 processes, foxPRISM provides a
customizable framework onto which organisations can build and publish their own
process models. The product can be purchased alone or with professional services.
Ideal ITIL v3 reference|
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Mexico