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books
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IT service management (ITIL pocket guide)
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IT Service Management is the popular ITIL pocket
guide published by the itSMF. It's a handy ITIL reference as well as
an excellent study guide for the ITIL Foundation certification exam.
Coverage includes all 10 ITIL processes and the Service Desk
function.
70 pages, ISBN 0-9524706-4-0
USD$15
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Dictionary of IT service management
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This pocket-sized dictionary contains key terms, acronyms and
abbreviations commonly used in IT service management documents.
This is a companion to the 'IT Service Management' guide available above.
97 pages, ISBN 0-9524706-6-7
USD$10.50
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ISO20000: a pocket guide
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This new book is a quick reference to ISO20000, the new international standard for IT service management. It covers all ISO2000 processes including the Service Delivery, Relationship, Resolution, Control, and Release processes as well as ISO20000 history, training, and certification.
64 pages, ISBN 90-77212-79-5
USD$20
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MOF, a pocket guide
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MOF, A Pocket Guide presents a concise summary of
Microsoft Operations Framework, including the MOF Process, Team, and
Risk Models. Every MOF Service Management Function (SMF) is covered,
as well as every cluster in the Team Model.
88 pages, ISBN 90-772-1210-8
USD$15
download a sample»
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MSF, a pocket guide
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MSF, A Pocket Guide presents a concise summary of
Microsoft Solutions Framework, including the MSF Process and Team
models and the Project Management, Readiness, and Risk Management
disciplines.
112 pages, ISBN 90-77212167-2
USD$15
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Mexico