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ITIL foundation bridging (version 3)
 ITIL Foundation Bridging is an instructor-led course which:
- Outlines the changes to ITIL as a result of version 3 including:
- Service Lifecycle approach
- Changes to existing processes
- New processes
- Prepares students to pass the ITIL Foundation Bridging exam
duration
1 day
level
Introductory
prerequisites
Students must hold an ITIL v2 Foundation Certificate.
class size
Up to 16 students
examination
Includes the exam leading to the
Foundation Bridge Certificate in IT Service Management (20 questions, multiple-choice)
course materials
- Student workbook including classroom presentation, sample exams, job aids, and glossary
course content
- Overview of drivers for ITIL v3, key concepts, and benefits
- Overview of Service Lifecycle approach and composition of each stage within
the lifecycle
- Description of key points within the 5 stages in the lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- New and changed concepts, new definitions and terminology, and key
interfaces.
- Outline of the control and governance of ITIL including proposed exam
formats
- Exam preparation
- Exam
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Mexico