ITIL® practitioner

ITIL Practitioner features a series of process-specific instructor-led courses designed to provide practical guidance on process design, implementation, and operation.

Each course builds on the general principles covered in the ITIL Service Management Essentials course and includes:

• Process scope, key concepts, and terminology

• Relationships and interdependencies with other ITIL processes

• Implementation considerations

duration

3 or 5 days

level

Intermediate

prerequisites

Students must hold a Foundation Certificate in IT Service Management

most popular courses

• Release and Control
• Support and Restore
• Problem Management
• Service Level Management

other courses available

• Service Desk and Incident Management
• Change Management
• Configuration Management
• Release Management
• Availability Management
• Capacity Management
• Financial Management
• IT Service Continuity Management
• IT Security

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January 7, 2009 | terms of use | ©2009 Fox IT, LLC. All rights reserved.

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce and is Registered in the US Patent and Trademark Office.