ITIL® practitioner
release and control

ITIL Practitioner Release and Control is a five-day instructor-led course that:

• Provides guidance on the design and implementation of integrated change, configuration, and release management processes

• Prepares students to pass the Practitioner Release and Control exam

duration

5 days

level

Intermediate

prerequisites

Students for this course:

• Must hold a Foundation Certificate in IT Service Management
• Should have 5 years experience in IT
• Should be familiar with the Change, Configuration, and Release Management chapters in the ITIL Service Support book

examination

This course includes the exam leading to the Practitioner Certificate in IT Service Management, Release and Control.

course materials

All students receive a course manual

course syllabus

• Introduction to Service Management

• Introduction to Configuration Management

• Scope

• Basic concepts

• Terminology

• Stages of Configuration Management

• Identification

• Control

• Status accounting

• Verification

• CMDB implementation and maintenance

• Introduction to Change Management

• Scope

• Basic concepts

• Terminology

• Normal and urgent Change processes

• Lifecycle

• Prioritization

• Impact assessment

• Resource assessment

• The Change Advisory Board (CAB)

• Introduction to Release Management

• Scope

• Basic concepts

• Terminology

• The Definitive Software Library (DSL)

• Releasing and implementing new hardware and software components

• The CMDB and the Incident-Problem-Change lifecycle

• Summary

• Examination

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July 30, 2010 | terms of use | ©2010 Fox IT, LLC. All rights reserved.

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