ITIL Training - ITIL Version 3 Conversion from Fox IT

ITIL® version 3 conversion

ITIL Version 3 Conversion is an instructor-led course which introduces ITIL version 3 and how it differs from the current ITIL guidelines. This course:

Covers the new service lifecycle approach to implementing new and changed services
Outlines all changes to existing processes
Covers all new processes

duration

1 day

level

Introductory

prerequisites

Students should be familiar with ITIL version 2.

class size

Up to 25 students

course materials

Student workbook including classroom presentation

course content

ITIL v3 overview
Drivers
Key components
Benefits
Service lifecycle overview
Overview of lifecycle approach
- Service strategy
- Service design
- Service transition
- Service operation
- Coontinual service improvement
New/changed concepts and new definitions and terms
Key interfaces
Brief outline of the control and governance of ITIL including proposed exam formats

private classes

All Fox IT training is available for delivery on-site at client locations.

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public classes

Some training classes are available publicly.

public schedule»

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