MOF changing quadrant

MOF Changing Quadrant is a three-day instructor-led course designed to enhance students' knowledge and understanding of the changing aspects and functions within an enterprise operations environment. The core service management functions covered in this course are:

• Change Management

• Configuration Management

• Release Management

duration

3 days

level

Intermediate

prerequisites

MOF Essentials and ITIL Essentials are prerequisites for MOF Changing Quadrant.

examination

There is no Microsoft Certified Professional exam associated with this course.

course materials

Students will receive a course manual.

course syllabus

Module 1: Introduction to the MOF Changing Quadrant

• How the MOF Changing Quadrant processes fit into the total IT environment

• Review of MOF Essentials main points

Module 2: Change Management

• Change management overview

• Change priorities and categories

• Change advisory board (CAB), IT executive committee (ITEC), and the authorization process

• Change development, release, and review

• Applying a change process to an IT environment

Module 3: Release Planning, Building, and Testing

• Release Planning

• Release Building

• Acceptance Testing

• Release Readiness Review

• Managing change in an IT environment by applying configuration management and release management processes

Module 4: Rollout Planning, Preparation, and Deployment

• Rollout Planning

• Rollout Preparation

• Rollout Deployment

• Dealing with the day-to-day IT operations environment issues, such as a business-driven change

Module 5: Configuration Management

• Setup activities

• Establishing configuration items

• Accessing configuration items

• Changing configuration items

• Reviewing configuration items

• Applying change management, release management, and configuration management processes to effectively manage change in an IT environment

Module 6: Emergency Changes

• Emergency Change Process

• Change Advisory Board Emergency Committee

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February 5, 2012 | terms of use | ©2012 Fox IT, LLC. All rights reserved.

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