A working knowledge of service management concepts and terms is recommended.
All Planning to Implement Service Management students
receive a course manual.
Module 1: Introduction ITIL and IT Service Management
Overview of Planning to Implement Service Management
Module 2: What is the Vision?
Creating and Communicating a Continuous Service Improvement Program (CSIP) Vision
Empowering People to Act on the CSIP Vision
Stakeholders and Steering
Module 3: Where Are We Now?
Answering "Where are We Now" from the Stakeholders' Perspective
Determining Service Management Maturity
Module 4: Where Do We Want to Be?
CSIP Business Case
Gap Analysis Goal Setting
Module 5: How Do We Get Where We Want to Be?
Managing Communication and Risk
Choosing Implementation Sequence
Managing Organizational Change
Managing Cultural Change
Organizational Structure
Training and Tools
Module 6: How Do We Check Our Milestones have been Reached?
Checking Milestones have been Reached
Module 7: How Do We Keep Momentum Going?
How Do We Keep Momentum Going?
Module 8: Summary
Review Key Learning Points Look Forward to Next Steps
Planning to Implement Service Management is an intensive
two-day instructor-led course that is based on the core ITIL publication
of the same name.
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